Terms of Use
Welcome to DermaCupid Dating Mobile Application!
Terms of Use
By using DermaCupid mobile application (hereafter “DermaCupid” or “we” or “our” or “us”), you confirm that you have properly read and agree to follow these terms of use. You should also read the Privacy policy, Community guidelines and Safety tips carefully. These documents are incorporated into and as a part of the terms of use. By creating a DermaCupid account and/or using this mobile app, you agree to bound by these terms of use (EULA), including privacy policy, safety tips and community guidelines. If you have any objection and do not agree to bound by all of the terms of this agreement, please do not use DermaCupid or any other services offered by this mobile application.
Acceptance of Terms of use agreement
This ‘terms of use’ agreement implies you agree to a legal binding contract with DermaCupid to use this platform. DermaCupid reserves the right, at its sole discretion, to amend the terms of use and privacy policy at any time. DermaCupid may make suitable changes to these documents for a variety of reasons, including to reflect the addition of new features, changes in the existing features, changes in the business practices or legal requirements. The most updated version of terms of use and privacy policy is available on the app at all the time with the date of last revision. Please check the terms of use and privacy policy time to time as all the amendments are effective immediately upon publication. By continuing to use our platform, you confirm to agree to the revised terms of use. In case of significant changes to the terms of use and/or privacy policy, we will notify the registered users who have created an account on DermaCupid.
Apart from terms of use and privacy policy, the users are advised to carefully read the Community guidelines to enjoy optimum dating experience by keeping DermaCupid a friendly and trustworthy platform.
Adult users only
DermaCupid is a dating and matchmaking app for adults. Hence, people under 18 years of age are not allowed to use this platform. DermaCupid doesnot collect information from minors. If you are under 18 years of age and have provided false information to have illegal access to the app, you are violating the terms of use and we will remove your account as soon as we got to know about this malpractice and may inform the local law enforcement agencies if required.
Registration and your account
In order to use our app, you first need to register using your Mobile phone and/or Email address. By entering the mobile phone or email address, you authorize DermaCupid (or its third-party service providers) to send One-time-password to authenticate the mobile number and/or email address as entered by you.
During signup, DermaCupid app collects information / data including, without limitation, e- mail id, address, first name, last name, telephone/mobile number, date of birth, age, gender, skin condition, religion, occupation, preferences, life style information, general geographical location (“User Data”) from Users in order to enable them to create their profiles on the Platform. The User Data so collected is used by matching algorithm to provide matches for Users based on their pre-selected partner preferences criteria.
While registration, you may choose to add photo(s) to your profile. In that case, we may have access to your mobile phone camera or photo gallery of your mobile phone. If you opt to upload photo(s) from Facebook, you authorize us to access and use your photos that you have added to your Facebook profile.
To add authenticityto your profile, you may choose to upload the copy of any of the government issued photo ID such as passport, driving license, voter ID card, Aadhar card, PAN card, or any other government issued photo ID. We will use the information mentioned on the photo ID for verification purposes (to match the name, date of birth and photo as published on the profile) and it would not be shared with other users or third parties.
Your content
You provide two types of content as you register on the app:
Trust score / Verification status of the accounts
In the quest to offer a trustworthy and secure dating service, DermaCupid app assign a trust score to each profile on the platform.
The users can verify the key personal credentials such as mobile number, email address, and upload their recent photographs and any of their government issued photo ID’s to improve their trust score and hence their profile credibility.
Photo ID verification is not mandatory but encouraged to build a trustworthy profile. Note that DermaCupid app does not authenticate the details provided on the photo ID with the concerned issuing authority. DermaCupid app does not warrant accuracy, validity or completeness of the content specified on the photo ID.
The trust score/ verification status implies that the DermCupid app does confirm the information provided by the user, but it does not verify the authenticity of the information itself.
With this trust score / verification status feature, DermaCupid app does not promote, recommend, suggest or endorse the profiles in any way.
You are solely responsible to cross check the authenticity of the profile details.
Personal safety
DermaCupid strongly advises its users to exercise caution and discretion with respect to their personal information. Hence, users should not mention personal identifiable information such as email address, phone number, home and workplace address or any other key information in the profile bio as it would be available to all the other users of the app and it may put them in trouble. Similarly, when it comes to chat messaging, users should exercise caution while sharing key personal information with other users. DermaCupid doesnot conduct criminal and/or other formal background checks or screening of its users to confirm the information they have provided in their profiles. DermaCupid neither authenticate any information provided by its users, nor it is responsible for any incorrect or inaccurate information provided by the users. Thus, all the users are solely responsible to verify the information as posted by other users before taking a final decision to enter into any sort of relationship. However, DermaCupid does reserve the right to ask for more information from its users to confirm their identity or for screening purposes as and when required.
Under no circumstances, shall DermaCupid be responsible for any direct, indirect, consequential, incidental, losses or damages, whatsoever, arising out of using the services provided by this app.
If you believe that any user of this app is a potential scammer or harassing you or otherwise using your personal information for unlawful acts, we encourage you to immediately inform the local law enforcement agencies and then to report us so that we can take appropriate action against the said user to keep this app a friendly and genuine platform.
DermaCupid does not bear any responsibility for direct or indirect losses or damages resulting out of the member-to-member interactions- whether online (on the dating app) or offline (such as get-together meets, dates or other events).
By registering to use this app, you hereby warrant that you do not have any unspent convictions, or are subject to any court order relating to sexual misconduct, harassment or violence.
By registering to use this app, in addition to all the terms of use, you are bound to comply with all applicable local, state, national and international regulations and laws.
By accessing DermaCupid, you hereby agree to use any personal information of other users, available on their profiles or provided by them to you via chat messaging, in a lawful and responsible manner. For any reasons, you further agree that you will not use personal information of other users without their prior consent.
For personal, non-commercial use only
DermaCupid mobile app is for personal use of individual users only and should not be used for commercial activities. This prohibition includes providing links to other websites/mobile apps and/or promoting products, services or businesses. Any such illegal and/or unauthorized usage will be investigated and appropriate legal action will be initiated.
Once an account is created with the DermaCupid app, it is for the User’s personal use only. The user may not authorize others to use the account. The account with the app is non assignable and non-transferable to any third party whether a person or an entity. The User acknowledges and confirms that DermaCupid is not responsible for third party access to the User’s account that results from theft, hacking or misappropriation of user mobile phone number and email address.
Privacy
The information mentioned in your profile, including profile bio, will be accessible to other users of the app. Thus, it is highly advised not to publish the personal identifiable information to your profile. Similarly, while chatting, you should share your key personal information with other users with full responsibility. Being the owner of your account, it is your responsibility to protect your identity. For more info regarding privacy, please visit the Privacy policy section.
Security
In our efforts to keep DermaCupid a safe and friendly dating platform for its users, we use industry standard technical, physical and procedural safety measures to safeguard your personal information from unlawful and unauthorized access. However, being an internet-based technology company, we cannot guarantee you perfect security of your personal information. Accordingly, we shall not be held liable if any of your data is hacked or become public under any circumstances. In case you believe that your data is not secure or observe any security bug, please inform us at support@dermacupid.com and help us improve.
We do not warranty uninterrupted availability of the app and related services at all the times. DermaCupid shall not be held responsible for any technical malfunctioning related to the mobile phone, operating systems and internet services, including problems in connecting with the customer support team, failure in email delivery or any problem in accessing the app.
Access and proprietary rights
So long as you comply with these Terms of Use, you are authorized to access, use and make a limited number of copies of information and materials available on this mobile app only for purposes of your personal use in order to learn more about DermaCupid or its products and services, or to otherwise communicate with DermaCupid customer support team or utilize its services.
Any copies made by you must retain without modification any and all copyright notices and other proprietary marks. The pages and content on this app may not be copied, distributed, modified, published, or transmitted in any other manner, including use for creative work or to sell or promote other products. Violation of this restriction may result in infringement of intellectual property and contractual rights of DermaCupid or third parties which is prohibited by law and could result in substantial civil and criminal penalties.
Without limiting the foregoing, if you believe that your work has been copied and posted on the app
in a way that constitutes copyright infringement, please contact us with:
Notice of claims of copyright infringement should be provided to us at support@dermacupid.com.
DermaCupid has the right to terminate the account of repeat infringers.
The logo, and other identifying marks are proprietary to DermaCupid mobile application. You may not use these marks for any purpose without the express prior written consent. Except as expressly set forth above, these Terms of Use do not grant to you any express, implied or other license or right under any patent, trademark or copyright of DermaCupid or any third party.
In certain instances, DermaCupid may agree to provide you with access to secure, password protected pages of the app. Such access is restricted to authorized users only; any attempt by you to access these areas without authorization may subject you to relevant legal action.
Links
This app and its services may contain links to other websites that are not operated or controlled by DermaCupid. Use of these links to access other Internet sites is at your own risk. We shall not be responsible for the accuracy, reliability or quality of any information or services provided or products sold at these sites. DermaCupid establishes links to other websites for the convenience of its users; however, such links are not intended to be an endorsement of the other website.Notices and disclaimers
The contents of this app and related services are protected by copyright and may not be copied or otherwise reproduced without DermaCupid’s written permission except as expressly set forth above. Users may not publish or create derivative works from the contents of this app for any public or commercial purposes.
The products and services mentioned or promoted on the app, including password protected information relating thereto may be changed by DermaCupid at any time without notice. Information about products or services offered by third parties are referred to on the app for information purposes only. DermaCupid’s provision of any such information is not intended to constitute an endorsement or recommendation, by DermaCupid, of such products or services.
Use of this app is provided "as is, where is", as an accommodation, and without warranty of any kind, nor does DermaCupid provide any warranties of any kind in respect of any goods and services purchased or provided via this app (unless otherwise expressly stated in writing in the relevant terms and conditions of sale). DermaCupid expressly excludes any express or implied warranty of title, merchantability, fitness for a particular purpose or non-infringement in respect of this app and any goods or services purchased via this app or any links to this app. In no event shall DermaCupid be liable for damages of any kind incurred by you as a result of any inaccuracy or error in the information provided on the app, any deficiency, error or interruption in the app, or any deficiency, defect or failure of any goods or services purchased or provided via this app or any links to this app. DermaCupid shall not be liable for any indirect, special, consequential, or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to data or equipment arising out of your reliance on the information provided on this app, the use or inability to use this app, or any deficiency, defect or failure of any goods or services purchased or provided via this app or any links to this app, even if DermaCupid has been advised of the possibility of such damages. Your sole remedy in the event of any deficiency, defect, failure, error or interruption shall be to request that DermaCupid corrects the matter or, if DermaCupid fails to do so, to discontinue use of the app or any relevant goods or services at your option.
DermaCupid through the mobile app and its specific systems attempts to provide matches on a best effort basis, however, every User may not find ideal matches through the Services. Furthermore, DermaCupid does not make any representations or guarantees regarding the number or frequency of matches through the Service, or the ability, desire or criteria of such proposed matches to communicate with the User. The User fully understands and accepts that DermaCupid makes no guarantees, either express or implied, direct or indirect, regarding User’s ultimate compatibility with matches’/ individuals the User meets through the Service or as to the conduct of such individuals.
Arbitration and Governing Law
The exclusive means of resolving any dispute or claim arising out of or relating to these Terms of Use (including any alleged breach thereof), the Service, or the app shall be binding arbitration administered under the laws of India. You agree to the exclusive jurisdiction to the courts of Mahendergarh, Haryana, India.
Unique profile
Being a genuine dating app, we allow one user to creative one unique profile only. To create multiple profiles is prohibited. Violation of this rule may result in deletion of the account(s). By becoming a member of the app, you agree to use the services of this app yourself. You cannot allow any other person to use the app on your behalf. In addition, in order to maintain the integrity of the app, by joining, you agree that your use of the app shall be for bona fide relationship-seeking purposes. From time to time, we may create test profiles in order to monitor the operation of our services.
Code of conduct
DemaCupid mobile app is a friendly, genuine and secure dating platform. The users must behave responsibly and respectfully to other users to seek genuine matchmaking opportunities by accessing the services provided by this app. Any violation of these community policies will result in termination of the account and the user might be banned from DermaCupid.
In short, be honest, respectful and kind to others and have a nice time connecting with like-minded people here. Please check the community guidelines carefully for elaborated code of conduct. By continuing to use DermaCupid, you agree to comply with these community policies.
Other Terms of Use by Members
It is a violation of this terms of use agreement to use any information obtained by using this app
to irritate, harass, abuse, or harm another person, or in order toadvertise to, solicit, or sell to
any Member without their prior explicit consent. In order to protect DermaCupid and its users from
any misuse, DermaCupid reserves the right to restrict the number of chat requests/messages/likes a
user may send to other user(s) in any 24-hour period.
Premium Membership
Certain features / services of the App may not be accessible with a free Account and it requires to upgrade to a premium membership to use those features / services.
To create an account, build own user profile and browse through other profiles is offered for free.
But, to avail certain value-added featureswhich can be used for soliciting a connection with other
DermaCupid app users, premium membership upgradation is required by paying a certain amount of
money.The details of premium membership plans, that includes membership fee, validityand the list of
premium features offered, is displayed on the application. DermaCupid reserves the right to modify
its premium membership subscription plans(s) at any time. Any such changes to its membership plans
will be notified to you.
The validity period of various premium (paid) membership plans is calculated considering 30 days in a
month. Hence, the total validity period should be calculated by multiplying the number of months
with 30.
Your premium membership begins on the day DermaCupid receives confirmation of successful transaction
from the payment processors. However, in case of national holidays/public holidays/bank holidays or
any technical issue, membership activation may take some more time.
Payment terms (Purchases and automatically renewing subscriptions)
DermaCupid offers products and services for purchase on the App ("In-App Purchase"). If you choose to make an In-App Purchase, you acknowledge and agree that additional terms, disclosed to you at the point of purchase, may apply, and that such additional terms are incorporated herein by reference.
You may make an In-App Purchase through either of the following payment methods ("Payment Method")
(a) making a purchase through a third-party platform such as the Apple App Store and Google Play Store ("Third Party Store"),
(b) paying with your credit card, debit card, net banking, or any other payment method directly on the app ("Internal purchase") which will be processed by a third-party payment processor (NTT Data Payment services).
Once you have made an In-App Purchase, you authorise us to charge your chosen Payment Method for the price displayed to you for the services you have selected as well as any sales or similar taxes or processing charges that may be imposed on your payments (and as may change from time to time). If payment is not received by us from your chosen Payment Method, you agree to promptly pay all amounts due upon demand by us.
DermaCupid operates a global business, and our pricing varies by a number of factors, based on region, length of subscription, bundle size and more. We also regularly test new features and payment options.
DermaCupid reserves the right to modify its subscription plans at any time. If you have already purchased a subscription plan that renews automatically, you will be informed via email about the changes in the pricing of the Premium Services to which you have subscribed so that you may cancel the subscription if you wish to.
For any further clarification regarding payment policy and membership fees, please contact the customer support of DermaCupid app.
(a) Internal purchase - Making the payment via third-party payment processor (NTT Data Payment services)
The third party payment processor (NTT Data Payment services) allows users living in India (as specified in their profile on DermaCupid app at the time of making the payment) to make payment in Indian currency (Indian rupees) only. The users who live in a country other than India and/or cannot make payment in Indian rupees will not be able to make payment using this option.
When you purchase a subscription using the third party payment processor (NTT Data Payment services), it will not renew automatically. It means, it will be a one-time subscription and once expired, you will not be charged automatically and in case you will wish to resume the premium membership services, you will need to purchase the subscription again.
The third-party payment processor (NTT Data Payment services) may charge you processing fee or other services charges which may change from time to time as decided by the third-party payment processor (NTT Data Payment services).
Payments made in Indian rupees using the third-party payment processor (NTT Data Payment services) for various products and services are final and non-refundable in any circumstances.
DermaCupid app is not obliged to refund any part of your premium membership fee if you or DermaCupid terminates your membership and/or your account for any reason. DermaCupid is not required to justify its decision to terminate to the Member.
The third party payment processor will take all necessary steps to ensure a trouble free, smooth user experience while processing the payments. However, the payment service provider doesn’t guarantee that the service will be 100% error free and uninterrupted. By making a payment for the services at DermaCupid app, you agree to all the terms and conditions of use. Every payment transaction you do on DermaCupid app is processed using highly secured third- party payment processor. DermaCupid app doesn't collect and store any payment data like credit card, debit card, net banking, and other related financial information. DermaCupid app is not responsible for any failure in payment gateway(s) functioning and any such incident will be communicated to the users as it is. Any sort of error issues/extra deductions/ currency conversion charges related to payment gateways will not be the responsibility of DermaCupid.
(b) Third Party store purchase - Making the in-app purchase through a third-party store such as the Apple App Store and Google Play Store
The third party store such as Apple app store and Google play store allows users across the world to make payment in their local currency and subscriptions purchased using these play stores renew automatically and you will be charged until you cancel at the DermaCupid’s then current price for such subscriptions.
If you cancel your subscription, you will continue to have access to your subscription benefits until the end of your subscription period, at which point, it will expire.
To avoid charges for a new subscription period, you must cancel, as described below, before the end of the then-current subscription period. Deleting your account or deleting the application from your device does not cancel your subscription.
If DermaCupid changes the pricing for your then-current subscription plan, you will be informed via email about the changes in the pricing of the Premium Services to which you have subscribed. If you do not cancel your subscription, you agree that you will be charged at DermaCupid's new (updated) pricing for subscription.
The purchases made by third party stores are managed by the respective play store accounts (such as Apple ID or Google play account) and your play store account will be charged for the purchase in accordance with the terms disclosed to you at the time of purchase and the general terms applicable to your play store Account. Your play store may charge you sales tax, depending on where you live, which may change from time to time.
To cancel a subscription purchased from a third party store: If you do not want your subscription to renew automatically, or if you want to change or terminate your subscription, you must log in to your Third party play store Account and follow instructions to manage or cancel your subscription, even if you have otherwise deleted your account with us or if you have deleted the App from your device. For example, if you subscribed using your Apple ID, cancellation is handled by Apple, not DermaCupid. To cancel a purchase made with your Apple ID, go to Settings > iTunes & App Stores > [click on your Apple ID] > View Apple ID > Subscriptions, then find your DermaCupid subscription and follow the instructions to cancel. You can also request assistance at https://getsupport.apple.com. Similarly, if you subscribed on Google Play, cancellation is handled by Google. To cancel a purchase made through Google Play, launch the Google Play app on your mobile device and go to Menu > My Apps > Subscriptions, then find your DermaCupid subscription and follow the instructions to cancel. You can also request assistance at https://play.google.com. If you cancel a subscription, you may continue to use the cancelled service until the end of your then-current subscription term. The subscription will not be renewed when your then-current term expires.
To claim refund against a subscription purchased from a third party play store: Generally, all the purchases are final and non-fundable and there are no refunds or credits for partially used periods. But, certain users may be entitled to request a refund as allowed by the local laws followed by the third party play store in their area of jurisdiction. These refund claims will be handled by the respective third party play store and not by DermaCupid.
To know details about the refund policy of Google Play store, please check https://support.google.com/googleplay/answer/2479637#policy
For refund related information related to Apple store purchase, please visit https://getsupport.apple.com.
For subscribers residing in the EU, EEA, UK, and Switzerland:
In accordance with local law, you are entitled to a full refund during the 14 days after the subscription begins. Please note that this 14-day period commences when the subscription starts.
For subscribers residing in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, and Wisconsin:
Your Right to Cancel—You may cancel your subscription, without penalty or obligation, at any time prior to midnight of the third business day following the date you subscribed. In the event that you die before the end of your subscription period, your estate shall be entitled to a refund of that portion of any payment you had made for your subscription which is allocable to the period after your death. In the event that you become disabled (such that you are unable to use our Services) before the end of your subscription period, you shall be entitled to a refund of that portion of any payment you had made for your subscription which is allocable to the period after your disability by providing the Company notice in the same manner as you request a refund as described below.
If any of the above apply to you and you subscribed using your Apple ID, your refund requests are handled by Apple, not OkCupid. To request a refund, please contact your External Service directly; for example using your Apple device, go to Settings > iTunes & App Stores > [click on your Apple ID] > View Apple ID > Purchase History. Find the transaction and select “Report a Problem.” You can also request a refund at https://getsupport.apple.com.
Please note the refund policy of the third party store (Apple store and google play store) may change from time to time and you shall contact the respective play store to claim refunds if it is applicable in your case, depending on where you live and how the local laws are applicable to the third party play store.
Account termination/deletion/removal
If you no longer wish to use our Services, or if we terminate your account for any reason, here’s what you need to know.
You can delete your account at any time by logging into the DermaCupid App, going to “Settings”, and following the instructions to delete your account. However, you will need to cancel / manage any Third party play store (Apple store and Google play store) Purchases through your third party play store Account to avoid additional billing.
DermaCupid reserves the right to investigate and, if appropriate, suspend or terminate your account without a refund if DermaCupid believes that you have violated these Terms, misused our Services, or behaved in a way that DermaCupid regards as inappropriate or unlawful, on or off our Services. We reserve the right to make use of any personal, technological, legal, or other means available to enforce the Terms, at any time without liability and without the obligation to give you prior notice, including, but not limited to, preventing you from accessing the Services.
If your account is terminated by you or by DermaCupid for any reason, these Terms continue and remain enforceable between you and DermaCupid, and you will not be entitled to any refund for purchases made. Your information will be maintained and deleted in accordance with our Privacy policy.
By registering to DermaCupid, you confirm that you have provided all the profile information correctly and we reserve all the rights, at our sole discretion, to remove your profile at any point of view if any of the information provided by you found to be incorrect or misleading. We may inform you the reason of account deletion/termination via your email address registered with us, but, we are not bound to do so.
Any user can be removed from the app if we receive several complaints from other users for misuse/abuse.
Inactive users (who have not logged into their account for 1 year or more) shall be automatically removed from the platform. We may inform you the reason of account deletion via your email address registered with us, but, we are not bound to do so.
If a user of the platform enters into a legal matrimonial alliance and does not remain single anymore, that user should remove the account from the platform immediately because DermaCupid a dating platform for singles only. DermaCupid will remove the profile of any such user if such a user gives an oral or written confirmation that s/he is now married or engaged and not single anymore.
If a user's mobile number and/or email address found to be inactive, we may remove the profile of any such user.
Once an account is removed from the platform, whether removed by the user himself/herlself or the DermaCupid team, we may keep the certain account details in our database to fulfill our legal requirements.
By using DermaCupid app, you agree and understand that we may monitor or review your profile information and your activities on the app regularly. If any of your chat communication or text published on the profile found to be violating the terms of use, we reserve the right to edit, remove or delete the text/chat message or delete your account.
If you attempt to upload obscene material to your profile, we may delete your account and even initiate a legal action against you.
We may ask for photo ID (as a proof of identity) or other required documents from a user if required to fulfill our procedural/legal obligations. In the event of failure to do so, we reserve the suspend/delete/ban the said user’s account.
You may be permanently banned from using our services if you have been found guilty of using the app in improper/illegal/unlawful manner.
If, any behavior on your part, at the sole discretion of DermaCupid, is found to be violating the terms of use, privacy policy and community guidelines of DermaCupid, we reserve the right to delete your account and also reserves the right to take appropriate legal action against you.
User Disputes
You are solely responsible for your interactions with other users. DermaCupid reserves the right, but has no obligation, to monitor disputes between you and other users.
Communications
By registering to be a member of DermaCupid, you agree and consent to receive communication from DermaCupid in all forms, including emails, phone calls, text messages and push notifications. These communications may be transactional or relationship communications relating to the app, such as administrative notices and service announcements or changes, or communications containing commercial offers, promotions or special offers from us or third-party partners.
If you no longer wish to receive push notifications/alerts from the App, you may opt out by changing your notification settings on your mobile device. With respect to other types of messaging or communications, such as emails, text etc., you can unsubscribe by either following the specific instructions included in such communications, or by emailing us with your request at support@dermacupid.com.
Miscellaneous
DermaCupid can be acquired for a part or in whole by another business entity. This will be done without notice.
DermaCupid reserves the right to amend or discontinue, temporarily or permanently, the dating app service (or any part thereof) with or without notice. In such an event, DermaCupid shall not be liable to you or any third party, for any amendment, suspension or discontinuation (temporarily or permanently) of the dating service.
Need further clarifications?
For any queries regarding terms of use, please contact us at support@dermacupid.com.
